In September 2012, Homestead Village will be engaging in the most extensive and important culture change training in its history. Approximately 1000 hours of training will be conducted in four separate training sessions with over 160 employees - all focused on improving our overall competence when it comes to providing excellent customer service to residents requiring memory support services including Alzheimer's and other forms of dementia. While this training will greatly benefit our memory support residents and their family members, it will actually improve the service we provide to all of our stakeholders because this training will increase empathy, understanding and appropriate response to every situation.
This extensive training will be provided by the Alzheimer's Resource Center of Connecticut (ARC), a leader in Alzheimer's care and training. Perhaps the best description of what ARC can do for Homestead Village is summed up in their mission statement: "Our mission is to empower your organization to respond faster and more intuitively to the changing culture of dementia care. We enable you to become more capable and competitive through leveraging our practical knowledge and training expertise. We have the knowledge enthusiasm, and capability to give you the tools you need to chart your own direction and achieve lasting transformation in dementia care." In addition to being one of the nation's top Alzheimer's training organizations, ARC operates one of the finest nursing homes in the country, having been awarded the Best Nursing Homes in America Award two years in a row by U.S. News and World Report. Our staff is looking forward to the insight and practical knowledge that ARC will impart.
This is another example of Homestead Village's commitment to fulfilling our mission and providing the best possible care for our residents.