From The President: Service Worthy of a Story – Triple J Success

This great service story was first published on one of our Facebook pages in February 2017.

Jimmy Martens, Janelle Rineer and JoAnn Gillis

Recently our personal care home administrator, Tawana Winder Nock shared this story:

“I have a story I wanted to share with our Homestead family.  One of our Supportive Services residents goes to the Plow & Pineapple every day for breakfast.  A couple of weeks ago she was unable to articulate what she wanted.  She could only describe it.  Our wonderful Dining Services team member, Janelle Rineer, figured out what our resident wanted by the resident’s description.  After consulting with Jimmy Martens, Dining Services Assistant Manager, Jimmy talked to our Supportive Services leadership about the fact that it is hard for some of our residents with cognitive decline to order their food because they can’t read anymore or understand what they are reading.

JoAnn Gillis, Supportive Services Assessment Coordinator, suggested that Jimmy make a picture menu for residents with this need. Jimmy came up with the menu right away. This is a perfect example of team work between departments.  There was a problem and immediately our staff went to work to solve it!  Kuddos to JoAnn Gillis, Jimmy Martens and Janelle Rineer.”

Note, this is the second in an ongoing series of meaningful stories, and we have already come up with a new name to describe them.  Meaningful Stories will now be known as Service Worthy of a Story.